Support

We’re here to help

Questions, problems, or feedback about Easy IOA — get in touch and a real person will read it.

Email us

We aim to reply within two business days. Easy IOA is built and supported by a small team, so please bear with us at busy times.

Already using the app? The fastest route is Menu → Feedback inside Easy IOA. It opens a private thread with us, you can see its status, and replies appear in the app.

Please keep messages de-identified — no student or client names, initials, or other identifying details.

Common questions

Do I really need two phones?

Yes, for a reliability session. Easy IOA works by having two observers record the same student at the same time, independently, on their own devices, and then comparing the two records. That is what interobserver agreement measures — so a single phone cannot produce a valid IOA score. Each observer also needs their own account.

Where is my student data stored?

On your phone only. Student code names, behaviors, definitions and session reports are stored encrypted on your device and are never uploaded to our servers. We hold your account details (name, email, optional phone) and, in future, billing status — nothing clinical.

The trade-off, stated plainly: because we keep no copy, we cannot recover your students, behaviors, or past reports if you delete the app, lose the phone, or switch devices. Use Share PDF on any report you want to keep outside the app.

I switched phones and my students are gone

This follows from the above — data lives on the device, so a new phone starts empty. Signing in with the same account does not bring it across. Any reports you exported as PDFs are unaffected.

I can’t sign in / I forgot my password

Use Forgot password on the sign-in screen. The reset link is single-use and expires, so request a fresh one rather than re-using an older email. If you originally signed up with Apple or Google, use that same button instead of a password.

The confirmation or reset email never arrived

Check spam and junk first, then confirm the address you typed. If you signed up with a mistyped address the account cannot be confirmed or reset — email us and we will sort it out.

Is Easy IOA HIPAA compliant? Does it store PHI?

Easy IOA is designed so that identifiable clinical information never reaches our servers. You enter students under a de-identified code name of your choosing, and that code name — along with everything else clinical — stays on your device. Our servers hold no table that could contain clinical data. Because the service is not intended to receive protected health information, we do not offer a business associate agreement. Keeping the entries de-identified is your responsibility; see the Terms of Service.

How do I delete my account?

In the app: Menu → Profile → Delete account. This removes your account and the data we hold about it. Data stored on your device is removed by deleting the app.

What does it cost?

Easy IOA is an individual subscription in two tiers, BCBA and RBT, with a free trial. The current prices are always shown in the app before you are charged, and you are never charged without confirming a purchase. Purchases go through Apple or Google — they take the payment, issue the receipt, and handle refunds. We never see or store your card details.

Reporting a bug

Send it through Menu → Feedback or by email. The most useful things to include:

What you were doing, and what happened instead
Whether it involved one phone or two
Your phone model and OS version
The version and build number, shown at the bottom of the app menu

Please don’t include screenshots containing student information.